POLICIES
We value the trust you place in us. And that is the reason why we believe in empowering our customer with all the information necessary to do business with us. By using AllSupermart you agree to be bound by the terms and conditions of the respective policies.
CANCELLATION POLICY
The Allsupermart Online Service Pvt. Ltd., (hereinafter "Allsupermart") reserves the right to refuse or cancel a user/Shopper or vendor membership at any time and for any reason.
You as a user/Shopper or vendor can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case www.allsupermart.com will repay any payments already made by you for the order via directly crediting online to your e-wallet. You can also confirm that the order was cancelled by visiting “Your Orders”. If you see the order in the Cancelled Orders section, it implies that order is successfully cancelled.
The amount will not be transferred to the respected vendor until the user/shopper receives the product/goods he has ordered and his status will change to 'Delivered' on www.allsupermart.com. If the delivery fails within the specified deadline, the order will be cancelled and the amount will be repaid by directly crediting online to user/shopper's e-wallet.
If Allsupermart suspect any fraudulent transaction by any user/Shopper, vendor or any transaction which defies the terms of using the website, www.allsupermart.com at its sole discretion could cancel such an order. www.allsupermart.com will maintain a negative list of all fraudulent transactions and customers and it would deny access to them or cancel any orders placed by them.
To unsubscribe the membership from www.allsupermart.com, member have to login to his/her account and click on unsubscribe icon from the menu and unsubscribe his/her membership immediately. Once the membership is cancelled, member’s account will be deactivated immediately. Member will no longer be able to log in to the www.allsupermart.com.
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